1. Introduction
At Centro Multidisciplinar Esnatu (“we”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information obtained through our website, contact forms, appointment requests, and external communication channels such as WhatsApp, social media, or phone calls.
2. Data controller
Centro Multidisciplinar Esnatu
Email: nretes@gmail.com
Phone: +34 622 75 48 52
3. Data we collect
- Contact information (name, email, phone number)
- Appointment-related data (date, time, reason for visit)
- Information sent via WhatsApp, phone calls, or Instagram
- Technical cookies necessary for website functioning
4. Purpose of processing
We process your data to:
- Manage classes, appointments, and requests
- Respond to inquiries via web forms, WhatsApp, or phone
- Provide information about our services upon request
- Ensure proper functioning and security of the website
5. Legal basis
- Consent: for inquiries or messages sent voluntarily
- Contract performance: when data is necessary for appointments or services
- Legal obligation: when required by law
- Legitimate interest: to maintain security and improve services
6. External links
Links to WhatsApp, Instagram, or phone calls may collect data under their own privacy policies. We recommend reviewing their respective privacy notices.
7. Cookies
We only use technical cookies required for the website to function properly. If analytics or third-party cookies are implemented, this Privacy Policy will be updated and explicit consent will be requested.
8. Security
We implement organizational and technical measures to protect personal data, including access control, encrypted communication, and secure data storage.
9. Data retention
Personal data is kept for as long as necessary to fulfill its purpose or to comply with legal obligations.
10. Data sharing
We do not share your data with third parties except:
- When required to provide a service
- To comply with legal obligations
- With technical providers under confidentiality agreements
11. User rights
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to portability
- Right to object
You may exercise these rights by contacting us at: nretes@gmail.com.
12. Changes to this policy
We may update this Privacy Policy to reflect legal or operational changes. The latest version will always be available on this page.
13. Contact
If you have any questions, please contact us at:
Email: nretes@gmail.com
Phone: +34 622 75 48 52